Google outages in Eastern US affected Gmail, G-Suite, YouTube, and more

Network problems on the East Coast of the US caused massive outages in Google Cloud and the Google Compute Engine, impacting all the services that rely on them.

The network issued caused connection problems to several Google services, including G Suite, Gmail, YouTube. Users also experience problems in accessing third-party services such as Snapchat and Discord.

I discovered the problem because I was not able to access Analytics data for my blog. I immediately visited the Google’s service status page that was reporting a network congestion issue affecting Google Cloud Networking and the Google Compute Engine on the east coast of the U.S.

“We continue to experience high levels of network congestion in the eastern USA, affecting multiple services in Google Cloud, G Suite and YouTube. Users may see slow performance or intermittent errors. Our engineering teams have completed the first phase of their mitigation work and are currently implementing the second phase, after which we expect to return to normal service. We will provide an update by Sunday, 2019-06-02 16:00 US/Pacific.” reported the company service status page.

As usual, the next step is to visit the DownDetector.com website to better understand the extent of the problem. The page of the website for Google Cloud outage map on DownDetector.com confirmed the outages affecting the eastern U.S. as well as some users in Europe and in San Francisco.

At the time Google has resolved the issue, as reported on the service status page, and is investigating the incident:

“The network congestion issue in eastern USA, affecting Google Cloud, G Suite, and YouTube has been resolved for all affected users as of 4:00pm US/Pacific.” states Google.

“We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence. We will provide a detailed report of this incident once we have completed our internal investigation. This detailed report will contain information regarding SLA credits.”

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Pierluigi Paganini

(SecurityAffairs – Google outages, IT)

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